Website https://smoke-ash.com/ (then - the Site) intended for individuals only, which fulfilled 18 years, who live in Ukraine and consume tobacco or other nicotine-containing products (then - "You" or "User"). To use the Site, you need to familiarize yourself with and agree to the User Agreement (further - "Agreement"). If you do not agree with the User, You may not use the Site.

Access to the Site

Access to the Site is allowed only to Users, which meet the following conditions:

  • they fulfilled 18 years,
  • they are consumers of tobacco products or other nicotine-containing products,
  • they live on the territory of Ukraine,
  • they agree to this Agreement.

If you do not meet the above conditions, You may not browse or use the Site. Buy products on terms, set forth in this Agreement, you can after registering on the Site or entering personal data, if you are not a registered User. Login is provided to Users, which meet all the conditions described above, who have successfully registered on this Site. The Company and the Seller reserve the right to control access to the Site and check your use of this site.

Ordering products

You can order products, presented on the Site, if you meet the terms of access to the site None of the provisions of this Agreement and none of the elements of the content of the site can be considered a public offer of the Seller. Information about product characteristics, prices and other information are displayed on the Site for informational purposes only. You send the Seller an order to sell products to you, by clicking on the active link “Buy” on the page of the relevant product on the Site and filling out the form with delivery data. Your order is considered an offer to the Seller to conclude a contract for the sale of products, indicated on the site page, on conditions, set forth on this page and in this Agreement. The seller can, at his discretion, refuse to sell you products for your order. In order to verify the authenticity of the order, checking your age, as well as other issues, The Seller or Permitted Third Parties may contact you by telephone or other means of communication. If you order products with online payment, the order is considered sent to the Seller from the moment funds are sent from your card account to the specified after the order. Funds debited from your account are considered prepayment of the order. If you order products with payment upon receipt, the order is considered sent to the Seller from the moment you click on the active link “Buy” on the page with the form for transferring your personal data and delivery address. The seller confirms the order and sends the order. The sales contract is considered concluded between you and the Seller on the terms, set forth in this Agreement from the moment of confirmation (acceptance) Your offer by the Seller, about which the Seller informs you by means of a message, containing your order number, to e-mail or Nova Poshta with a notification that you received a parcel from our company. Under discounts, in case of their provision, refers to the possibility of ordering and purchasing products at a special price. The transfer of ownership of the ordered products to you occurs at the moment of acceptance of your offer by the Company. Until you pay for the products, confirmation of your age by the Seller or an employee of the contractor, which delivers and transfers the ordered products, The seller retains the right of lien on the products. In any case, the Seller's lien cannot be terminated before the moment of handing over the products to you. In case of termination of the sales contract, the Seller returns the products without your consent. The sales contract is considered to be terminated from the moment of its creation or establishment by the Company, Seller or contractor, who makes the delivery in any of the following circumstances:

  • You refuse to receive the products;
  • You refuse to pay for the sales contract;
  • You cannot confirm the correspondence of your personal data to those, that were specified on the Site during registration;
  • You cannot confirm to the Seller or contractor, who makes the delivery, achievements by you 18 years.

In case of termination of the contract of sale before the moment of handing over the products to you, Seller or contractor, who makes the delivery, does not transfer the products to you. If you made a prepayment, The seller will return the paid funds to you at the latest, than through 20 bank days.

Payment and delivery

You can choose a method of payment for the ordered products from the available ones:

  • online payment using banking systems
  • payment by bank card or cash upon receipt of the order (this payment method is available only when ordering delivery to a courier service branch).

Delivery

The order is delivered by courier service “New mail”. You can order delivery to the branch or to your address. Terms and other conditions of delivery, which are not specified in this section of the Agreement, determined by the courier service. You must present the document during delivery, which confirms your identity and age.

Exchange and return

Products of appropriate quality are subject to return or exchange in accordance with the provisions of Part. 1 Art. 9 Law of Ukraine "On Protection of Consumer Rights". After purchasing products in accordance with the requirements of the Law of Ukraine “On the protection of consumer rights” You can exchange it for a product, which is suitable for use in case:

  • purchase of an unsuitable product
  • availability of a fiscal check or other settlement document, issued to you together with the products.

Privacy Policy

1. DEFINITION

1.1. The privacy policy operates with the following definitions: 1.1.1. "Administration of the online store" (then Administration). Employees, that control and manage online store resources. And to myself: represent the interests and act on behalf of the online store, processed, and organize the process of personal data processing, which was provided by the User, and also determine the purposes of such processing, composition and type of data, to be processed. 1.1.2. "Personal data". Information of any type, and its part, which is directly or indirectly related to the specified, or such, which is defined, persons. 1.1.3. "Processing of personal data". All types of actions with the User's personal data, and the totality of such actions (also those, that require the use of automated devices). The list of such actions includes: systematization, gathering, accumulation, storage, as well as clarification (renewal, and, if necessary, change), using, withdrawal, transfer, locking, removal, or complete destruction of personal data. 1.1.4. "Privacy of personal data". Requirement, must be observed by the representatives of the Administration of the online store, as well as other persons, that gained access to the User's personal data. It is also a requirement not to allow the distribution of such data without the prior consent of the User (subject of personal data) or without other legal grounds. 1.1.5. "User". A person, that accessed the website of the online store via the Internet, and uses the resources and capabilities of the online store. 1.1.6. «Cookies». A small amount of information (data), which is sent and stored on the User's computer by a network server. The web browser or web client sends it to the web server through an HTTP request each time, when trying to open a website page. 1.1.7. "IP adress". A unique network address of a node on a computer network, which is built according to the principles of the IP protocol.

2. TERMS

2.1. Using the website of this online store for your own purposes, The user acknowledges his full agreement with the provisions of the Privacy Policy, and with the terms of personal information processing (data). 2.2. If the User does not agree with all, or with separate conditions, that are set forth in the Privacy Policy, he should stop using the services of the online store. 2.3. The provisions of the Privacy Policy apply exclusively to this online store. The administration does not control and is not responsible for the information and services of third parties, which the User has the opportunity to enter through the appropriate Internet links, presented on the pages of this online store. 2.4. The administration does not check the authenticity of personal data, provided by the User.

3. ABOUT THE SUBJECT OF THE PRIVACY POLICY

3.1. The provisions of the Privacy Policy determine the obligations of the Administration of the online store, which relate to the non-disclosure and confidentiality of personal data, provided by the User. Such information (data) The administration may request the User to complete registration on the website of the online store or to place an order for the purchase of the Product, which is presented in the online store. 3.2. User's personal information, which may be used and processed in accordance with the provisions of this Privacy Policy, must be entered by the User in the registration form on the website of the online store. List of personal data, that must be entered into such a form: 3.2.1. Name, Name, surname; 3.2.2. contact phone; 3.2.3. E-mail address; 3.2.4. address, to which the Goods are delivered, purchased in the online store by the User; 3.2.5. the User's place of residence. 3.3. The administration of the online store takes all possible measures to preserve the following confidential information of the User: IP address Cookies Information about the browser Time of access to the website of the online store. 3.3.1. Opting out of the function of saving cookies may lead to restriction of access to certain sections of the online store, such as those, that require authorization. 3.3.2. The online store collects statistics on the IP addresses of users and visitors. The collected data may be needed by representatives of the Administration to detect and eliminate possible technical errors, as well as to monitor compliance with the legality of financial payments, which are carried out using the resources of the online store. 3.4. Any data, that were not separately stipulated earlier (purchase history, information about the user's operating system, etc.), must be reliably protected. In addition, they are not subject to distribution, subject to conditions, that are indicated in the points 5.2 and 5.3 provisions of this Privacy Policy.

4. PURPOSE OF COLLECTION OF PERSONAL USER DATA

4.1. Personal information (data), provided by the User, representatives of the Administration of the online store can use: 4.1.1. For accurate identification of the User, who has registered on the website of the online store; 4.1.2. ensuring the User's access to the resources of this online store; 4.1.3. establishing and maintaining feedback with the User. This concerns: sending informational messages, requests about the use of online store resources, requests for services, as well as processing other requests of the User. 4.1.4. determining the location of the User in order to improve security when using the resources and capabilities of the online store; to prevent and protect against fraud. 4.1.5. confirmation of completeness and reliability of data, provided by the User. 4.1.6. creating an account (account), necessary for placing orders and making purchases. Only with the consent of the User. 4.1.7. providing the User with information about the status of the order placed by him. 4.1.8. processing and receiving payments, confirmation of tax benefits, taxes, as well as to dispute payments (if needed), to determine the rights to issue a loan. 4.1.9. providing the User with effective customer and technical support in case of problems, related to the use of the website of this online store. 4.1.10. provision to the User (with his consent), information about product updates, about special offers, prices, as well as for sending news and other materials on behalf of the online store, or on behalf of the partners of this online store. 4.1.11. conducting promotions and other advertising activities (with the consent of the User). 4.1.12. providing the User with access to the sites and services of the partners of this online store.

5. METHODS AND TERMS OF PERSONAL DATA PROCESSING

5.1. Processing of personal information (data), provided by the User, is carried out without time limits by any legal methods (if needed, with or without automated data collection). 5.2. The user agrees to that, that representatives of the Administration of the online store reserve the right to transfer personal data to third parties. This concerns: courier services, postal organizations, etc. These data may be transferred to third parties solely for the purpose of fulfilling the order, issued by the User in the online store (including for the delivery of the Goods). 5.3. Personal information of the User may be provided to representatives of state authorities. But only on the basis of current legislation. 5.4. In case of loss or disclosure of the User's personal information, The administration of the online store undertakes to inform the User about this. 5.5. The administration of the online store undertakes to take all possible measures to ensure the protection of the User's personal data from illegal or accidental access, damage, destruction, blocking and other illegal actions by third parties. 5.6. The administration of the online store applies all possible measures to prevent losses and other negative consequences, which may be caused by the loss or disclosure of the User's personal information.

6. ON THE OBLIGATIONS OF THE PARTIES

6.1. The user agrees that he is obliged: 6.1.1. Provide reliable information about your personal data, which may be necessary for the provision of online store services. 6.1.2. Update and supplement provided personal information, if they changed. 6.2. The administration of the online store undertakes: 6.2.1. Use information, that was provided by the User, exclusively for purposes, stipulated in Clause 4 of the provisions of this Privacy Policy. 6.2.2. Ensure reliable storage of information, to prevent its publication without obtaining written permission from the User, do not sell, do not exchange, prevent publication, or otherwise disclosing personal information (data), provided by the User. Apart from cases, provided by clauses 5.2 and 5.3 of this Privacy Policy. 6.2.3. Take all possible measures to ensure and preserve the confidentiality of personal information (data), provided by the User. 6.2.4. Block personal data, relating to the User, immediately after receiving the request or request from him (or from the legal representative of the User, including the body for monitoring the protection of personal data).

7. ON THE LIABILITY OF THE PARTIES

7.1. If the Administration of the online store has not fulfilled its obligations, taken upon themselves, she bears full responsibility for damages, caused to the User in connection with the illegal use of his personal information. 7.2. In case of loss or disclosure of the User's confidential data, The administration is responsible, if this data: 7.2.1. became publicly available earlier; 7.2.2. received from third parties before that, as received by representatives of the Administration of this online store; 7.2.3. disclosed with the permission of the User or his legal representative.

8. DISPUTE RESOLUTION PROCEDURE, WHAT IS DETERMINED BETWEEN THE PARTIES

8.1. Before, how to go to court with a lawsuit, in order to resolve the dispute between the User and the Administration, The parties undertake to submit claims in writing and to submit a written offer to settle the dispute. 8.2. The recipient of the claim has a period 30 (thirty) calendar days from this moment to notify the applicant in writing about the result of the claim consideration. 8.3. If agreement between the parties could not be reached and the dispute was not resolved, he (dispute) is submitted to the court where it is considered in accordance with the procedure established by law. 8.4. To the provisions of the Privacy and Relations Policy, arising between the User and the Administration, the norms of the current legislation are applied.

9. ADDITIONAL PROVISIONS

9.1. The administration of the online store reserves the right to make changes to the provisions of this Privacy Policy without obtaining consent from the User. 9.2. The new Privacy Policy comes into effect only from the moment it is posted on the website of this online store (unless otherwise specified in the new edition of the Privacy Policy). 9.3. All questions and suggestions regarding this Privacy Policy can be directed through the appropriate section of the website of this online store. 9.4. The current provisions of the Privacy Policy are posted on the website of the online store.